I haven’t received my confirmation email from Club Class?
Your confirmation email is sent automatically but please check your junk mailbox. If you still can’t find it but you are sure the money has left your account then all we will need is your photo ID.
Can guys use the Club Class Facilities?
Off course they can!! Club Class has separate facilities for guys and girls.
Where will you be located at the festival?
Depending on which festival it is we will either be located in the campsite or the main arena;
We are normally located in the middle of the main campsite. We send out an email in the week leading up to the event detailing our location, we will also post this on our Facebook page or Twitter feed.
We are normally located in a central area near to the main stage. Again we will email our location in the week leading to the event and post on social media.
Do you provide towels?
We have a small supply of towels available for £5 each but we advise everyone to bring their own towel to avoid disappointment.
What are your opening times?
Campsite opening times: We open from 7am to 11pm each day.
Main Arena Opening times: We normally open the same hours as the main arena and close at midnight. Please note these times vary from festival to festival.
Are the showers private?
Yes all of the showers are in private individual cubicles.
Do I get changed inside the shower cubicle?
No, we have separate male and female communal changing areas, very much the same as your local gym or leisure center.
Are you open on Monday?
No we are not open on a Monday.
I cant make it to the festival how do I get a refund?
You must email email@example.com at least 72 hours before your event, with a copy of your paypal receipt and he will issue your refund. We are unable to issue any refunds requested after this point.
I have sent an email to firstname.lastname@example.org but i have not had a reply?
This can happen at anytime but more so in the week leading upto your event. This is because we are on a festival site with limited internet access. We will always try our best to reply within 24 hours.
What facilities do you have at each festival?
Our facilities differ depending on where we are located.
Hot showers, flushing toilets and large pamper lounge with free GHD’s, hair dryers and make-up stations.
Flushing toilets and pamper lounge with free GHD’s, hair dryers and make-up stations.
*We do not have showers in main arena.